Free shipping on orders with a minimum of 250.00 US Dollars to all continental USA, Alaska, Puerto Rico, Hawaii, and Canada. All others, shipping charges will apply accordingly.
Monday thru Friday 8 AM – 2 PM MT
These Terms and Conditions May Change
We reserve the right to update or modify these terms and conditions at any time without prior notice. Your use of Regen-Glow.com following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.
Limitations of Liability
Regen-Glow LLC shall not assume any responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website or your downloading of any materials, from this website. IN NO EVENT WILL REGEN-GLOW LLC NOR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS, RETAIL PARTNERS NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEB SITE BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEB SITE, ANY WEB SITES LINKED TO THIS WEB SITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
IN THE EVENT OF ANY PROBLEM WITH THIS WEBSITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEBSITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEB SITE, YOU AGREE THAT YOUR REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER’S OR SUPPLIER’S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS WEB SITE. This site may include inaccuracies, mistakes or typographical errors. Regen-Glow.com does not warrant that the content will be uninterrupted or error free.
Copyright and Trademark
Unless otherwise indicated, material on this website, including but not limited to texts, images, illustrations, software, audio clips, video clips, animation files, is subject to the copyright and trademark rights of The Company Private Limited. Consequently, the material on this website may not be copied, reproduced, modified, posted, transmitted, distributed, in whole or in part in any form whatsoever, without the prior written consent of Regen-Glow. All rights reserved.
Products, Content and Specifications
All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state and international laws in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.
When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website. All purchases from this website are made pursuant to a shipment contract. As a result, risk of loss for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
Duties and Taxes
You are responsible for duties and taxes outside of the United States. All items entering a foreign country are subject to customs inspection and assessment of the duties and taxes in accordance with that country’s national laws.
You are responsible for maintaining the confidentiality of your account and password information, and you agree to accept responsibility for all activities that occur under your account and password. This website and Regen-Glow reserve the right to refuse service, terminate accounts remove or edit content or cancel orders.
By placing an order, you warrant that you are over 18 years of age, and that you are providing Regen-Glow with accurate, truthful information and that you have the authority to place the order.
Exchange and Refund Policy
Merchandise purchased at Regen-Glow.com may be exchange for other products available in our website for equal value or less, no money will be refunded. Merchandise on sale may not be exchanged or returned. Please be advised that in the event of an exchange it will have to be made during the first 30 days from the date of purchase by calling 1 844-733-7302 Monday thru Friday 8am-2pm Mountain Time. The products will have to be received in our warehouse in order to be processed, therefore only the products received will qualify for the exchange. Failing to ship the products will disqualify you for the exchange program. All purchases made for more than 30 days do not qualify for the product exchange and will not be processed. Costumer is responsible for the shipping cost and the delivery of the products to our warehouse at 5446 W. Roosevelt Ste A 101 Phoenix, Arizona 85043. We reserve the right to reject any Exchange.
Exchange and Refund Policy Online Store
When you visit the Regen-Glow website and/or send email to us, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures and other communications that we send you electronically satisfy any legal requirement that such communications be in writing.
Exclusions of Warranties
Regen-Glow makes no representative or warranty regarding the good working order or condition of this website, its suitability for use, or that its use will be uninterrupted or error-free. All information or material provided in this website to you is without warranties of any kind, expressed or implied, including without limitation, warranties or conditions of merchantability, fitness, quality, durability or suitability for any particular purpose, or non-infringement.
RETURNS & EXCHANGES POLICY
If for any reason you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- 1-All items must be in their original packaging with product tags intact
- Regen Glow Original purchase receipts would need to be included
- 2-All items would need to be purchased originally from Regen Glow and
- 3-the Return and Exchange Form will need to be Filled out and shipped with the products. (Return and Exchange Form Here)
If any of the above conditions are not met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
Items on sale are non-exchangeable nor returnable.
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be submitted within 30 days of the invoice date for US continental orders, and 20 days for overseas orders. All requests for returns, however, would need to be strictly made by calling 1- 844-733-7302 Monday thru Friday 8am-2pm Mountain Time. Please be advised that it is the customer’s responsibility to pay for the shipping cost and to make sure that it is received in our warehouse with address 5446 W. Roosevelt Ste A 101 Phoenix, Arizona 85043. Your exchange will be processed within 5 business days after we receive your products. We reserve the right to reject any Exchange.
2. EXCHANGES & RETURNS ONLINE
2.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
2.2 Kindly print and fill up the Exchange/Return Request Form here and follow the steps indicated in the form for your exchange.
2.3 Mail us your parcel via a traceable mode of postage.
2.4 Wait for our email confirmation and you will be notified once your online Store Credit Voucher is ready. Generally, the processing period is 5 working days upon receipt of your parcel.
2.5 All requests for returns will be refunded via online Store Credit Vouchers only. Your online Store Credit Voucher is valid for 30 days and can be used for your next purchase online. It is strictly non refundable, non extendable, non exchangeable for cash. The online Store Credit Voucher is applicable online only.
2.6 Online Store Credit Vouchers are to be used in a single transaction and any excess amount not utilized, would not be refunded.
2.7 Online Store Credit Vouchers given will be at the buying price of the product as stated in the original invoice. No refunds will be given for delivery charges incurred in the original, returned and onward shipping charges of exchanged items.
2.8 However, if any of the products received is deemed defective or a wrong shipment, Regen-Glow.com will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and we will ship a replacement item(s) back to you. We reserve the right to do an exchange by way of an item(s) of a similar value or providing online store credits or any other methods at the discretion of Regen-Glow.com.
2.9 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
2.10 All returns and exchanges need to be shipped to:
5446 W. Roosevelt Ste A 101
Phoenix, Arizona 85043.
Your exchange will be processed within 5 business days after we receive your products. We reserve the right to reject any Exchange.
Tel: 1-844-733-7302 M-F 8am-2pm MT
4. OTHER TERMS & CONDITIONS
4.1 Items that are returned and exchanged, can only be exchanged once.
4.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
4.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
4.4 Regen Glow makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
4.5 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of US.
4.6 All decisions made by regenglow.com are final
1. SHIPPING & DELIVERY POLICY
At Regen-Glow, we provide FREE Standard delivery to any address within Continental USA, Alaska, Hawaii, Puerto Rico and Canada. We deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration. If you need help with International shipping you can contact our Customer Care Team at 1- 844-733-7302
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.
The Company Private Limited Policy
We are not responsible for the content or privacy practices on any websites
1.1 Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest every time.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
1.2 How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
1.3 How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
1.4 I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
1.5 How do I pay for my orders?
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
1.6 Can I amend and cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
1.7 I have a discount code, how can I use it?
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
1.8 How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
2. SHIPPING & DELIVERY
2.1 When will my order be processed?
All orders will be processed within 2 working days, excluding weekends and public holidays. Time stated is based on US Mountain Time.
2.2 How long will it take for me to receive my order?
The Standard courier delivery time frame is approximately 5 working days and the Express courier is approximately 3 working days from the time of placing your order. This is applicable only to all US deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.
2.3 How can I track my delivery?
You can check the status or your order by calling our Customer Care Team at 1-844-733-7302
2.4 What are the shipping charges like?
Shipping is FREE for all orders above 250.00 US dolls. in the Continental US, Alaska, Hawaii, Puerto Rico and Canada and deliveries are via USPS standard courier. For international deliveries, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
2.5 Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
2.6 There is a missing item in my order, what should I do?
We apologize for sending you an incomplete order. Please contact our Customer Care Team at 1- 844-733-7302 and we will get back to you as soon as we can.
2.7 I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact our Customer Care Team at 1- 844-733-7302 we will be happy to assist you.
2.8 I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact our Customer Care Team at 1- 844-733-7302 and we will get back to you as soon as we can.
2.9 I’ve purchased the wrong Item
You can refer to our Returns & Exchanges policy and its procedures.
2.10 I have not received my parcel, what should I do?
Kindly give a call to our Customer Care Team at 1- 844-733-7302 if you have not received your parcel after 10 working days and we will assist you accordingly
2.11 Will there be an additional charge for redelivery?
If you order was unable to be delivered we will be happy to try to deliver a second time at your expense.